Technical Specialist ESC0487


Our Award Winning Client is seeking a skilled Robotics Technical Support Engineer to join their dynamic team. With numerous awards and a national presence, our client offers unparalleled career growth opportunities and a stimulating work environment.

Your Role: As a Robotics Technical Support Engineer, you will:

  • Provide phone-based and/or on-site project coordination, debug, and repair of robotic systems, controllers, and associated equipment.
  • Discuss, diagnose, and supply repair solutions for operational and process issues reported by clients or service personnel.
  • Answer technical support calls, log them via the Technical Support Log, and escalate advanced technical queries when necessary.
  • Generate quotations as per client requests, conduct part number searches as required, and utilize online documentation for troubleshooting and technical information.
  • Identify and implement process improvements within the Technical Support group.
  • Coordinate with project managers to schedule support and define on-site scopes of work.
  • Provide technical guidance to contractors and other personnel during on-site projects.

Required Experience: To succeed in this role, you should have:

  • Strong problem-solving abilities acquired through education or work experience.
  • Knowledge of robotic applications, with a focus on specialized areas preferred.
  • Proficiency in MS Word and MS Excel.
  • Demonstrated ability to manage multiple tasks concurrently with excellent organizational skills.
  • Robotic application engineering and programming skills.
  • Excellent written and verbal communication skills.
  • Minimum five years of experience working with robotic systems and controls.
  • Bachelor’s degree in engineering or a related technical discipline, or equivalent relevant experience.
  • At least five years of combined experience in process engineering, manufacturing, and/or working with robotic systems.
  • Preferably, at least five years of related experience in a specific technical area.

US Citizenship or Green Card Holders only apply

Note: Resumes will be maintained in strict confidentiality until such time as we engage in a detailed discussion regarding a specific opportunity, and both parties mutually agree to proceed. We consistently receive new opportunities every day. Should your professional background closely align with the specific requirements of our client, we will promptly reach out to you to initiate further exploration of potential opportunities.

Job Type: Full Time
Job Location: Rochester Hills
State: Michigan

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