IT CHANGE AND CONFIGURATION MANAGER – 3189886

Job ID: 3189886

Our Award Winning Client is actively seeking a skilled IT Change and Configuration Manager to join their dynamic team in Pittsburgh, PA. This is a full-time, onsite position with paid relocation available for the right candidate.

About Our Award Winning Client:

Our client, a nationally recognized industry leader, has received numerous accolades for their contributions to the aerospace and transportation sectors. Operating at a global level, they are committed to excellence, innovation, and fostering a diverse and inclusive workplace.

Responsibilities:

  • Spearhead corporate IT infrastructure policy, standards, and procedures related to change management.
  • Oversee and govern the enterprise configuration management database, utilizing expertise in ServiceNow Common Service Data Model (CMDB) design and data management.
  • Analyze and approve incoming change requests to CMDB and core foundation data.
  • Facilitate weekly change management meetings for the Infrastructure group, ensuring effective communication and collaboration.
  • Drive the design and organization of CMDB data through the common service data model, discovery, and service mapping.
  • Own and maintain the corporate IT change process for Infrastructure, ensuring compliance with established policies and standards.
  • Conduct end-user training on a periodic basis, enhancing team capabilities and awareness.
  • Act as a ServiceNow and CMDB champion within corporate IT (GIS) and business units.
  • Collaborate as a key member of the core ServiceNow team, leading CMDB and change management initiatives.
  • Document policies, standards, and processes effectively, contributing to a knowledge-sharing culture.
  • Participate as a project team member on initiatives related to areas of responsibility.

Qualifications:

Basic Qualifications:

  • High school diploma or GED.
  • Minimum 5 years’ experience with ServiceNow and ServiceNow CMDB.
  • Demonstrated knowledge of ServiceNow foundation data/tables.
  • Experience with Microsoft Office and O365 tools, including Excel, Teams, and SharePoint.
  • Experience with ServiceNow CMDB in areas such as Common Service Data Model (CSDM), Discovery, Service Mapping, Patterns, and Data Manager.
  • Experience with ITSM processes, especially Change Management.
  • US Citizenship or Green Card Holders only apply.

Preferred Qualifications:

  • Bachelor’s degree in information sciences, Information Technology, or Computer Science.
  • ITIL Certification.
  • ServiceNow Service Request Development experience.
  • Project Management Experience.
  • Excellent verbal and written communication skills.
  • Self-motivated, problem-solving oriented with keen attention to detail and excellent judgment skills.

Bonus Opportunity

Note: Resumes will be maintained in strict confidentiality until such time as we engage in a detailed discussion regarding a specific opportunity, and both parties mutually agree to proceed. We consistently receive new opportunities every day. Should your professional background closely align with the specific requirements of our client, we will promptly reach out to you to initiate further exploration of potential opportunities.

Job Type: Full Time
Job Location: Pittsburgh
State: Pennsylvania

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