Director of Risk Management – aqs7gdzfk5w8

Job ID: aqs7gdzfk5w8

Full-time Onsite Position with Paid Relocation

Award-Winning Client Seeks Director of Risk Management – Boston, MA

Our client, an industry leader with numerous accolades, is currently seeking a skilled Director of Risk Management for their operations in Boston, MA. This role presents an exciting opportunity to join a dynamic team and contribute to the enhancement of patient safety and risk management strategies.

Key Qualifications:

  1. Master’s degree in a healthcare-related field or JD required.
  2. CPHRM required within 6 months of hire; CPPS preferred, CPHQ optional.
  3. Minimum 5 years of direct clinical care and 5 or more years of progressive leadership in risk or quality.
  4. Strong organizational skills, persistence, creativity, and effective communication, interpersonal, and systems thinking skills.
  5. Excellent verbal and written communication skills.

Responsibilities:

  1. Respond promptly to patient harm events, learning from individual cases, identifying risk trends, and actively educating leaders, administration, clinicians, and staff on methods to maximize patient safety while reducing professional liability claims.
  2. Direct the initial intake processes of adverse hospital and patient events, ensuring timely analysis and follow-up.
  3. Provide advice, consultation, and support to hospital and professional staff on clinical, risk, and ethical issues.
  4. Respond to sentinel events and other serious occurrences, providing expert advice to administrative and clinical leadership and staff.
  5. Oversee the investigation of patient/visitor incidents with potential litigation and financial loss, ensuring all necessary information for claims analysis and defense is collected.
  6. Manage the 24/7 on-call system to provide immediate consultation, mitigation, and recommendations in responding to adverse events.
  7. Actively participate in the Daily Safety Huddle, ensuring daily risk management presence.
  8. Direct investigations related to targeted incidents and adverse events, including interviewing staff and reviewing medical records.
  9. Proactively evaluate organizational risk areas based on internal assessment and external benchmarking, implementing strategies and policies to promote patient and staff safety.
  10. Engage with key stakeholders to resolve safety issues identified at the Daily Safety Huddle and safety reports.
  11. Collaborate with physician leadership on case reviews and the formal professional practice evaluation process.
  12. Review cases and determine events appropriate for the CANDOR process in collaboration with Captive leadership.
  13. Design and present educational programs on patient safety and risk management for all leaders, employees, and physicians.
  14. Manage an electronic database for tracking patient safety events, analyzing data to identify trends and opportunities for improvement.
  15. Consistently exhibit behaviors that support a strong culture of safety.
  16. Participate in the development, revision, and maintenance of policies to prevent or reduce loss exposure, ensuring compliance with regulatory and accreditation requirements.
  17. Lead the review of serious occurrences requiring Collaborative Case Reviews or Failure Mode & Effects Analysis.
  18. Meet regularly with Executive and Medical Staff Leadership to provide detailed reports on serious incidents, claims, and risk-related issues.
  19. Develop risk management reports for our client and their subsidiary boards, senior management, clinical leadership, and external boards/agencies.
  20. Coordinate claims investigation, medical record requests, and legal defense processes.
  21. Serve as a liaison to external regulatory agencies for appropriate adverse event reporting.
  22. Keep up to date with new and revised state and federal regulations, our client’s Bylaws, regulations, and Safety Alerts related to hospital and patient care.
  23. Maintain awareness of rapidly evolving rules, regulations, and laws to keep our client in compliance with external stakeholder requirements.
  24. Track and trend Serious Reportable Events (SRE) and Adverse Events.
  25. Assist with BORM reporting requirements, including Annual reports, Semi-annual reports, Annual Disciplinary Reports, and Safety and Quality Reports (SQRs).
  26. Update the Patient Care Assessment Committee Plan annually.
  27. Respond to agency requests and create corrective action plans if needed.
  28. Oversight of onsite regulatory reviews, including notification to leadership and providing a written summary of events.
  29. Adhere to all of our client’s RESPECT behavioral standards.

Requirements:

Education:

  • Master’s degree in a healthcare-related field or JD required.

Certificates, Licenses, Registrations Required:

  • CPHRM required within 6 months of hire; CPPS preferred, CPHQ optional.

Experience:

  • Minimum 5 years of direct clinical care and 5 or more years of progressive leadership in risk or quality.

Knowledge and Skills:

  • Thorough understanding of QI processes, tools, and techniques, quality measurement and reporting, TJC standards, Board of Registration in Medicine and Department of Public Health regulations, Collaborative Case Reviews, and preventive risk management strategies.
  • Strong organizational skills, persistence, creativity, and effective communication, interpersonal, and systems thinking skills.
  • Confidentiality is imperative to the success of this role.
  • Interpersonal skills necessary to deal effectively with administrative and clinical leadership, staff, Clinical Chairpersons, and other healthcare professionals.
  • Ability to effectively interview individuals and groups from diverse professional backgrounds.
  • Ability to collect event information and organize it into a coherent narrative.
  • Highly self-motivated, with the ability to manage multiple projects simultaneously and adhere to work deadlines.
  • Ability to inspire trust and be seen as someone who provides support and assistance.
  • Excellent verbal and written communication skills.
  • Excellent presentation skills, including the ability to speak before large audiences and prepare and provide PowerPoint presentations.
  • Excellent computer skills, including Microsoft Office; ability to learn new computer applications such as adverse event reporting software (RL6 Solutions).

Tips for a Successful Search:

  • Confidential
  • Source from healthcare organizations
  • Avoid N/A

Screening Questions:

  1. Do you have a Master’s degree in a healthcare-related field or JD required?
  2. Do you have at least 5 years of direct clinical care and 5 or more years of progressive leadership in risk or quality?
  3. Do you have a thorough understanding of QI processes, tools, and techniques, quality measurement and reporting, TJC standards, Board of Registration in Medicine and Department of Public Health regulations, Collaborative Case Reviews, and preventive risk management strategies?

Interview Steps:

  1. Submit resumes
  2. Recruiter Reviews
  3. Manager interviews
Job Type: Full Time
Job Location: Boston

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