Director of Credit, Global Operations – 14hqst2u867e

Job ID: 14hqst2u867e

Our Award-Winning Client, a nationally recognized company, is seeking a talented professional for the role of Director of Credit, Global Operations. This is a full-time onsite position with paid relocation.


  1. SaaS Credit Experience/Expertise
  2. GAAP knowledge and experience
  3. IFRS knowledge and experience
  4. Policies development experience for global SaaS

Job Description: The Director of Credit, Global Operations is a key player in overseeing and shaping the strategy for global credit risk assessment and collection management within the dynamic SaaS industry. Responsibilities encompass evaluating and establishing optimal credit practices, making data-driven credit management decisions, and implementing process automation. Efficient collaboration with cross-functional teams, such as Finance, Billing, Sales, Analytics, and Marketing, is crucial to optimize operational productivity while ensuring compliance with rules and regulations.

Moreover, the Director of Credit leads teams responsible for collections activities and engages with key stakeholders, including international customers and external partners.


  • Full-time onsite position with paid relocation – LA County
  • Work from home on Mondays and Fridays

About the Role – Essential Functions:

  1. Develop strategies to minimize bad debt and reduce fraud potential.
  2. Conduct detailed analysis of financial data for proactive credit operations management.
  3. Create Credit & Collection management reports for Controller, CFO, and annual reviews.
  4. Document and implement fiscal controls to safeguard receivables.
  5. Collaborate with Sales, Finance, and Pricing/Packaging Director(s) to identify alternative credit opportunities in economically burdened regions.

Policies and Procedures:

  • Develop industry-relevant credit policies consistent with regulatory requirements globally.
  • Refresh and publish Credit Policy, coordinating successful implementation in the OMS with various teams, including Billing.
  • Develop Credit Policy FAQ for Sales and Customers to enhance customer communications.

Team Management:

  • Oversee the activities of global Credit & Collections Teams.
  • Lead credit policy/practice training and provide performance feedback.
  • Set team goals, allocate resources, and hold direct reports accountable.
  • Identify and delegate short-term, high-impact projects to direct reports.

About You – Essential Qualifications:

  • Exceptional understanding of Risk Management, Credit Analysis, and Fraud Mitigation practices.
  • Advanced financial acumen, including GAAP and IFRS knowledge.
  • Outstanding cross-functional communicator and collaborator with excellent leadership and organizational skills.
  • Strong ability to manage competing priorities and efficiently discern task management.
  • Proficient in Microsoft Excel, Word, QB, and knowledgeable in Salesforce.
  • Familiarity with industry regulations and quality standards.
  • Ability to work flexible hours when needed.

Interview Steps:

  1. TA Screen
  2. Video Interview with HM
  3. Video Interview with Sr. Leaders
  4. Onsite panel

Company Culture & Perks:

  • Generous time off: 15 Days of Vacation, 3 Floating Holidays, 2 Paid Volunteer Days, 9 Paid Holidays, Year-end Closure
  • Hybrid Work Environment
  • Free Parking: covered and EV charging stations
  • Various 401(k) Investment Options and Generous Company Match
  • HMO and PPO Medical Care Options (Employees fully covered under HMO).

Note: Resumes will be kept strictly confidential until we discuss a specific opportunity and mutually agree to proceed. If your experience aligns with our client’s requirements, we will contact you promptly to explore potential opportunities.

US Citizenship or Green Card Holders required.

Job Type: Full Time
Job Location: Long Beach
State: California

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